Pre-Made Video does not play all the way through to the end

We have seen the problem come up from time to time. If you have selected a pre-made video and after creating a Video Project it does not play through to the end delete the project and contact our support team. We will need to fix it by deleting it from the library and reuploading it. Once we tell you we have done this the problem will be resolved.  Note we can't replace the video unless you delete your project. if you don't we may delete it for you. 

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