My Autoresponder is not listed.

Category: Step 2

We have direct integration with Aweber, GetResponse, Sendlane, and Mailchimp. If you use an Autoresponder not listed here you have two options.  1. See if your Autoresponder is listed in Zapier. If so...

Master Link Video is already assigned to another Video Project.

Category: Step 5

Each Account can only be assigned one Video Project to be its Master Demo Link Video. To assign a different video to be the Master Demo you must first edit the Video Project that has this assignment a...

This Password Reset Token is Invalid

Category: Misc

You may see this error upon first signing up for Video Avatar Pro and attempting to log in for the first time.  When your account was created you were sent an email with a link to set your password. F...

Avatar placement on screen is not consistent from one monitor to another where it appears on webpage.

Category: Step 4

The Video Position adjustment on the screen is an approximation. Since not all monitors are the same size and resolution exactly where the Avatar will appear will vary from monitor to monitor.  

Is it Difficult to Install Video Avatar Pro on a Web Page?

Category: Home Page

No, it could not be easier. The VAP provides you one small single line of code that you simply copy and paste into the body of your webpage. That’s it. You’re done.    See Training Guide > Options ...

Pre-Made Video does not play all the way through to the end

Category: Step 1

We have seen the problem come up from time to time. If you have selected a pre-made video and after creating a Video Project it does not play through to the end delete the project and contact our supp...